Privacy Policy

Effective date: October 28, 2026
Business name: Motivo Disegno (“Motivo Disegno”, “we”, “us”, “our”)
Contact (privacy): info@motivodisegno.com

1) Purpose of this policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, request a consultation, book an appointment, or interact with our content.

We operate in Canada and handle personal information in line with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.

2) Personal information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number
• Project details: city, address (if provided), the rooms or spaces you would like to design, style preferences, project timeline, budget range (if provided), notes and preferences
• Images and files you share: photos, floor plans or documents you choose to send us
• Appointment and consultation details: preferred method (in-home, virtual, studio or phone), requested dates and times
• Website usage data: IP address, device and browser information, pages viewed and similar analytics data (via cookies or similar technologies)

3) How we collect information

We collect information when you:

• Email or call us
• Request a consultation or design services
• Subscribe to updates
• Interact with embedded tools (for example maps or social media embeds)
• Browse our site (through cookies and analytics technologies)

4) How we use personal information

We use personal information to:

• Respond to enquiries and provide customer support
• Prepare and manage consultations, design proposals and appointments
• Develop design concepts, specifications and recommendations for your project
• Improve our website, services and communications
• Send marketing messages only where permitted by law and with appropriate consent (see Section 6)

5) When we disclose personal information

We may share personal information with trusted service providers only as needed to operate our business, such as:

• Website hosting, security and performance providers
• Email and communication tools
• Analytics and measurement tools
• Embedded services such as maps or social media
• Trades, suppliers or partners involved in your project, where needed to deliver the services you have requested

These third parties may store or process information outside Canada depending on their infrastructure. We take reasonable steps to use reputable providers and limit the information shared to what is necessary.

6) Marketing communications

If you subscribe to updates or request information, we may send you commercial electronic messages in accordance with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in our emails or by contacting us.

7) Cookies and similar technologies

We use cookies and similar technologies to make sure the website works properly, remember your preferences and understand how visitors use the site so we can improve it. When you first visit, you can accept, decline or choose which optional cookies (analytics and marketing) you allow. You can change your choice at any time using the “Cookie preferences” link in the footer, and you can also adjust cookie settings in your browser. Some site features may not work properly if cookies are disabled.

8) Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting or operational requirements.

9) Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, misuse and unauthorized access or disclosure.

10) Access and correction

You may request access to the personal information we hold about you and ask for corrections where appropriate. To do so, contact us using the details above.

11) Children’s privacy

Our website and services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

12) Changes to this policy

We may update this Privacy Policy from time to time by posting an updated version on our website.